Welcome to PriorService.com!

We are available by email from 10 AM to 5 PM EST, Monday through Friday. Email is often the most efficient way because it not only gives us an opportunity to research your question before getting back to you, but actually extends our availability during the week. We promise to respond as soon as possible. If you would like to call in your order, please call:
877.241.8611


Hours are M-F 10:00am-5:00pm EST.

Prior Service
117 Old Padonia Road, Suite C
Cockeysville, MD 21030-4976

customerservice@priorservice.com

Wholesale

For Wholesale information please visit us at Militaryproductions.com
Or Call 877-241-8611

Payment Methods

We gladly accept Mastercard, Visa, Discover, American Express and PayPal. While our site is completely secure (top security by Yahoo!), we understand that some may still feel uncomfortable about sending credit information over the internet. If you prefer, you may call in your order at the number above.

Sales Tax

The applicable 6.00% sales tax will be added to packages shipped to addresses in Maryland.

Shipping

General Shipping Rules We ship using United States Postal Service and UPS. These take 2-5 days depending on where you live in the US compared to Baltimore, MD. We can ship express mail depending on the item - please call us 877-241-8611 to see availability. Please read the individual page for shipment time frames. As a general rule, all of our custom shirts, custom sweatshirts and custom caps (more than $29.95) take approximately 1-3 weeks to ship. Our standard caps and other products typically take 1-3 business days depending on stock levels. If multiple items are on a single order, we ship the order all together as a complete order. If the items have different shipping times the order will ship according to the items with the longest shipping time. Packages that are returned due to incorrect addresses will be refunded in full minus shipping and handling charges. Packages that must be rerouted because of wrong zip codes, addresses or suite numbers will be charged the $5-10 fee, so please be sure you have the correct address. If we have any questions, we'll be sure to contact you.

Shipping & Handling Charges

Orders Shipped to U.S. Addresses

Order Amount	Shipping Charge
$Up to $7.00	$2.89
$7.01 to $9.00	$3.89
$9.99 to $15.00	$5.89
$15.01 to $25.00	$6.89
$25.01 to $35.00	$7.89
$35.01 to $50.00	$9.89
$50.01 to $75.00	$10.89
$75.01 to $100.00	$12.95
$100.01 to $125.00	$14.95
$125.01 to $150.00	$16.95
$150.01 and up	$18.95

Orders Shipped outside the United States

Order Amount	Shipping Charge
$Up to $4.00	$10.95
$4.01 to $9.00	$11.95
$9.01 to $15.00	$14.95
$15.01 to $25.00	$15.95
$25.01 to $35.00	$16.95
$35.01 to $50.00	$17.95
$50.01 to $75.00	$18.95
$75.01 to $100.00	$20.95
$100.01 to $125.00	$23.95
$125.01 to $150.00	$25.95
$150.01 and up	$27.95

Return Policy

It is the policy of PriorService that if you are dissatisfied with our product return it for a full refund. Merchandise must be returned as delivered and cannot be worn or used in any manner. In addition, all returns must be within 14 days of the date it was shipped. The cost of the merchandise will be refunded minus Shipping and Handling charges. Shipping and Handling charges will be returned if error was on the side of PriorService. All custom items can only be returned for a 50% refund. Simply return the item to: PriorService.com
117 Old Padonia Road
Suite C
Cockeyville, MD 21030
Once we receive the item we will credit back your charge card. If you have any questions on this subject please contact us by sending an email to customerservice@priorservice.com.

Frequently Asked Questions

Some of our customers most popular questions are posted below. If you have a question please email us at customerservice@priorservice.com and we will respond right away.
Q. Is the Priorservice.com site secure.
A. We are proud to be a Yahoo! Store. Not only does this give us the ability to bring to you a web site that is navigated very easily, but we have the advantage of Yahoo's security. We are sure you will find us more secure than the vast majority of web sites on the internet.
Q. How long does it take for my order to ship?
A. Generally all orders are shipped within 2-7 business days, depending on the item. Our Golf Shirts, custom T-Shirts and Custom Caps are made to order and take 3-4 weeks to ship. Please read to description on each individual item. In the event an item you ordered is out of stock we will ship the majority of your order and ship the backorder upon its arrival. You will be advised of the status of each order as it works its way through our system.
We can ship express depending on the item and availability - please call us at 877-241-8611.
Q. What types of Payment do you accept?
A. We accept Master Card, Visa, Discover and American Express credit/debit cards.
Q. Do you keep my credit card on hand?
A. For security reasons all credit card numbers are completely erased from our system after 30 days.
Q: What if I am uncomfortable giving my credit information over the Internet?
A: We understand. Even though our shopping cart is on a secure server, some of our customers prefer to order by phone.

You can call us at 877-241-8611.

Our mailing address is:

Prior Service
117 Old Padonia Road, Suite C
Cockeysville, MD 21030-4976

Q: Do you ship orders C.O.D?
A: Unfortunately, due to the high cost of unclaimed shipments, we can not offer C.O.D. service.
Q: Do you ship orders overnight?
A: We can depending on the item and availability - please call us at 877-241-8611.
Q: I am concerned about my privacy. What is your confidentiality policy?
A: PriorService policy is never to release your personal information to anyone.


Q: Do you offer any wholesale to other businesses?

For Wholesale information please visit our wholesale website at MilitaryProductions.com
Email: sales@militaryproductions.com
Phone: 877-241-8611